Response to COVID-19
14th September 2020
Please know that we are doing everything we can to protect our staff during these unprecedented times. Their safety, along with the welfare of the animals in our care remain the priority. We have put protocols in place at all our centres and shops which we are asking everyone to adhere to, please keep in mind your own safety at all times.
We had planned to open the Church Knowle Centre to visitors on the 3rd Oct 2020, however, given the recently updated government guidelines we are unable to open to visitors. The safety of our staff and volunteers remains our priority.
We know many of you wish to visit and we share any disappointment you may have when reading this update. The rescue animals are all missing you immensely and receiving extra fuss from the staff and volunteers.
We hope you can understand the difficult decision made to not open to visitors at Church Knowle on the 3rd Oct which will have a huge impact on us being able to raise the vital funds for the rescue animals.
We are unsure as to when we will be able to open and we will update you (via our e-news, website and social media) when we do know.
We have received a huge increase in enquires relating to rehoming animals at our centres, whilst it is fantastic that many of you would like to rehome a rescue animal it has meant that we have received multiple calls about animals that do not feature on our website. If you have a specific rehoming enquiry about an animal on our website please do contact the centre. If you are contacting the centre asking for a particular type of breed/age/size/gender of animal without checking the website, we are asking you to refrain from doing so. We are starting to see an impact in staff resource whilst trying to manage the amount of calls and emails, which is not only taking time away that could be spent caring for the animals, it also means that for anyone who has an emergency, they cannot get through to us. We ask you to please check the rehoming page of the website first before calling or emailing and to keep checking the website for when a suitable animal becomes available and make contact at that point.
Making sure the animals in our care receive the highest standards of welfare and that they find the most suitable home remains our priority.
All our Charity shops are now open! We are so pleased to welcome back customers and have been blown away by your support. Please check revised opening times before visiting.
Donations will be happily received but we can only take a certain amount as stock has to be saved for 72 hours before it can be worked. We would then kindly ask our customers to try and bring good quality saleable items during this period. We will not be accepting electrical items because storage of this will be difficult.
Please bear with us and respect protocols when visiting the shop.
We currently have no updates on future event, please keep checking back on the events page for any updates, including online events. If you are missing your ‘animal fix’ check out our Facebook page where we are posting all about what the animals have been up to.
We are open for bookings, please contact the relevant centre to discuss your booking. If you have an emergency boarding query please contact the centre closest to you. All contact details can be found here. We continue to offer support to Health Service Frontline Staff.
We are pleased to announce that we can now begin to welcome back volunteers via appointment. Please can all volunteers who wish to return to the centres or shops to help please contact the relevant centre/shop to discuss.
We hope all our supporters remain safe and well during this time. The charity's trading and fundraising has been hugely impacted, if you are able to make a donation it would be greatly appreciated.
Geoff Wright, CEO